Administrative policies

Financial / Marketing Policies:

Cancellation Policy:

• Refunds will be available for participants who cancel at least one (1) business day prior to the referenced course.  The credit card fees (approximately 5%) will be deducted as those monies will not be refunded to AIEME from the credit card company.
  
• Should a participant not cancel in the aforementioned manner, no refunds will be offered unless exigent circumstances exist.  Please notify the AIEME office to discuss any concerns as we are totally sympathetic to circumstances beyond the control of the participant.

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Transfer Policy:

• Transfers are permitted for a maximum of three occurrences.
• A credit is in place for three months each transfer.
• Please contact the AIEME office should exigent circumstances exist. 

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Financial Policy:

• Our company name is often abbreviated as “Assoc in Emerg Med Educ, Lutz, Florida).  Unfortunately, a participant may not recognize this and request a “chargeback” from their credit card company.  For an AIEME staff member to research the initiator of the “chargeback” is very labor intenstive and costly to the company.  Therefore, rather than answer the exhaustive questions asked by the credit card company, and further damage to the AIEME resources, a staff member will allow the credit to go through but will then contact the “chargeback” initiator for a replacement tuition.  When obtaining the credit card number, a $15 service fee will be added to the overall total.
  
• Failure to respond to 3 communications from our office staff, will automatically result in the course cards (e.g. ACLS, PALS, BLS, NRP et al) being voided in the AHA / AAP system so the cards will no longer be in effect for that individual. 

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Marketing Policy:

• By registering with AIEME, direct consent is given to the staff to notify participants of upcoming events, renewal status, et al. 
• At no time will AIEME provide personal information to 3rd party marketers.
• Personal information such as attendance and pass/fail status will only be given to employers who are paying for the participants or in the event of a legal action requirement.